RESERVATIONS CLERK

be.HOTEL is a 278-roomed four star hotel and forms part of the Bay Street Group. The property is affiliated to the Preferred Hotels & Resorts Group.

Following a multi-million euro refurbishment and extension, a 255 square metres Conference facility to serve the MICE market, and a brand new infinity pool lounge, we are seeking to strengthen our team by engaging a proactive, committed and a suitably qualified individual, reporting directly to the Sales & Marketing Manager, in the following position:

RESERVATIONS CLERK – Full Time

As the Reservations Clerk, YOU can make the difference between a booking being won or lost, so your job is very essential.

You will handle requests from guests who want to make a room reservation, so you will need to understand the rate strategy, be thorough in recording the booking and be quick to spot an opportunity to upsell.

Some Key responsibilities:

  • Answering and monitoring all correspondence including incoming telephone and e-mail inquiries
  • Checking availability and entering reservations in the Hotel reservation system
  • Ensuring a constantly updated Hotel reservations system with proper guest allocations
  • Ensuring that proper sales techniques and strategies are used in order to maximise room revenues
  • Corresponding with Tour Operators and other 3rd parties regarding special requests for rooms and rates
  • Ensuring that Front Office personnel are aware of current room rates

As such, YOU;

  • Are undoubtedly a dedicated professional in the hotel industry, with years of experience and have impressive time management and organisational skills.
  • You impress people by your telephone and communication skills
  • Have a strong and committed positive attitude towards the business of the hotel
  • Are ideally fluent in Maltese, English and Italian, computer literate, ideally on the Brilliant PMS and in possession of a friendly but professional work ethic.

If you feel you are the person we are looking for, please send an application letter and a detailed CV to the address below, by post or email.

The Sales & Marketing Manager

Be.HOTEL

Bay Street Tourist Complex

Management Offices

Level 4

St. George’s Bay

St. Julian’s

Malta

 

Email: michael.zammitmarmara@behotelmalta.com

All applications will be treated in the strictest confidence

Be.HOTEL is an equal opportunities employer

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